Care plan terms

The care plan keeps your website working the way your signed scope describes.

What care covers

Anything that stops matching the signed scope; hosting, SSL certificates and security updates; and regular checks that your forms and WhatsApp links still deliver.

What care does not cover

New pages, sections or features after handover (we quote these separately); marketing, ads, social media and SEO campaigns; business advice, pricing and strategy; problems caused by shared or leaked passwords on your own accounts; and outages of services you run, such as payments, booking or email.

Response times

If your site is down, we fix it within 1 business day. Other bugs are fixed within 3 business days.

How to report an issue

Use the issue form with your project code. Tell us the page, what happened and what you expected.

Billing

Care is billed at $12 per month. Founding clients get the first 2 months free.

Missed payments

If a care payment is 30 days overdue, we send a written notice. If it is still unpaid 7 days after the notice, hosting is paused and visitors see a maintenance page. Your content and domain remain yours throughout, and paying the overdue amount restores the site.

Leaving care

You can leave the care plan at any time. We hand over the full site files within 7 days.